Call Before 1pm, Handled Today
A spill, a missed area, a bulb out over reception. If you call before 1pm on a weekday, a crew deals with it before the day is out.
Cleaning, floors, glass, washrooms, and the small jobs nobody else will take. Call before 1pm and it is handled the same day. Call any time and a person answers.
Weekday calls before 1pm are dealt with the same day. No dispatch line, no callback queue. Bonded, insured, security cleared and WCB covered.
A spill, a missed area, a bulb out over reception. If you call before 1pm on a weekday, a crew deals with it before the day is out.
Not a dispatch line, not a voicemail tree. You reach someone who knows your building and can make a decision.
Janitorial here, carpets there, windows twice a year, and a separate call for the burnt-out bulb. Each one is another certificate of insurance to chase.
The building looks right for six weeks. Then something slips, and you hear about it from a tenant rather than from your cleaner.
You leave a message on a dispatch line and hope it reaches the crew that is in your building tonight. Here, you call and a person picks up.
Most cleaning contracts are a list with edges, and everything past the edge becomes your problem. Ours starts with the scheduled work and keeps going into whatever else the building needs.
Your building gets its own written schedule. Every area is audited against it on a regular cycle. When something falls short you get that in writing too, before you have to ask.
Built for your building on the walkthrough. Area by area, with the frequency for every task set out in writing before a crew ever arrives.
Every area is audited against that schedule on a regular cycle, by a supervisor rather than by the crew that cleaned it.
When something falls short it is written up, sent to the crew and closed off. You do not have to be the one who noticed.
Crews are security cleared, bonded, insured and WCB covered. For a law firm, a clinic, a credit union or a municipal office, that is a threshold requirement rather than a bonus, and it is the reason those buildings are the ones we clean most.
Hydrogen peroxide based cleaners, designed to leave no airborne contaminants and no surface residue once dry. Colour-coded microfibre so cloths never cross from a washroom to a boardroom. On hard floors we specify slip-resistant finishes, chosen to help reduce slip-and-fall risk in lobbies that stay wet for nine months of the year.
Call before 1pm on a weekday and it is handled that day. After 1pm, it is first on the schedule the next morning, and you are told so on the call rather than left guessing.
Yes. Most of our work happens after your people have gone home, and the heavier jobs like floor refinishing are scheduled for evenings, weekends or shutdown periods so nothing disrupts a working day.
It goes into a written Corrective Task Report, back to the crew, and gets closed off. You are not expected to police the building or to make an awkward phone call.
Ask anyway. Our crews are on site after hours with tools in the van, so bulbs, artwork, small repairs and furniture moves are quoted quickly and added to the same contract. Licensed electrical, plumbing and gas work needs a ticketed trade, and we will tell you that straight away.
No square-footage guesswork and no obligation. We walk the premises, ask what has been going wrong, and come back with a Task Schedule and a price for the scope you actually need.
The Cleaning Company
Contracted commercial cleaning and total building care for occupied commercial premises in Kelowna, Lake Country, West Kelowna, Vernon, Penticton and the surrounding Central and North Okanagan.
The Cleaning Co. Ltd.